Ok so I had given out a positive experience with the same
bank in this post. Though the experience that I will share now also cemented my
belief that providing a perfect Customer experience is still a distant dream.
The brand takes a beating for me whenever I get a call from
agent claiming she is calling from the same bank and whether I would be interested
in a credit-card ????
Ok to give some benefit of doubt, we can assume that the nos.
probably would have been obtained from a third party and also the telemarketing
is outsourced with no actual data shared by the bank.
So if that is the case, then the bank is really not doing a
good job. At least, if not integrating the systems, it can ask agents’ company
to have a diligent check before making repeated calls on the same number. After
all, for the customer it is a touch point with bank and hence can break the
positive experience.
